返金ポリシー

RBMODLAB Returns & Refunds Policy

Owner & Operator
Shaanxi Mingjian Trading Co., Ltd. is the owner and operator of this website and the RBMODLAB brand. In this document, we refer to ourselves as “we,” “the Company,” or “RBMODLAB.”

Welcome to RBMODLAB. Customer satisfaction is our top priority. Whether it’s a finely crafted watch, stylish accessory, or collectible design piece, we aim to provide you with a confident and enjoyable shopping experience. Your trust and satisfaction drive us to pursue excellence in every service we provide.

Return Conditions & Requirements

If you are not completely satisfied with your purchase, you may request a return for a refund. Specific conditions are as follows:

  • Returns must be requested within 14 days of receiving the item.
  • Items must remain in their original, unused condition, including all packaging and accessories.
  • A $30 restocking fee will apply to all returns.
  • Customs duties, taxes, and other fees are non-refundable. Any duties, taxes, or fees paid by the Company will be deducted from your refund.

Refused or Unclaimed Packages: If you refuse or fail to collect a package (resulting in a return to the Company), all related costs—including original shipping, return shipping, customs fees, handling fees, and additional costs—will be deducted from your refund.

Watches

Protection Materials: Returned watches must retain all protective films, covers, and packaging. Removing or altering protection will void the return.
Bracelet Adjustments: Watches with adjusted or modified bracelets are not eligible for return. Please confirm your selection before making modifications.
Photo Verification: Please provide photos of the watch back and protective packaging for return verification.

Custom Watch Services

Custom watches are made to personal specifications and are non-returnable and non-refundable once production begins. Full prepayment is required, and no refund is available once production starts.

Custom Series Watches: Made-to-order watches are non-returnable and non-refundable after order confirmation and production commencement.
For details on custom items and other policies, please refer to our Terms of Service before purchasing.

Return & Exchange Instructions

We have designed a smooth and simple process to help you complete returns or exchanges:

1. Request a Return/Exchange

  • Confirm item eligibility per our return conditions.
  • Contact us via replying to your order confirmation email or using our Contact Us page to request a return/exchange.
  • Provide order number and item details. For watches, attach photos for preliminary verification.

2. Receive Instructions

  • We will provide detailed instructions, including a pre-paid return label if applicable.

3. Package the Item

  • Use the original packaging to securely pack your item for shipping.

4. Ship the Item

  • Return the item using the provided pre-paid label.

5. Confirmation & Refund/Exchange Processing

  • Upon receiving the item, we will inspect it for compliance with return conditions.
  • You will be notified whether your return/exchange is approved and details of any refund.
  • Approved refunds will be issued to your original payment method.
  • For exchanges, we will guide you in selecting a replacement item and update your order accordingly.

Customer Support

For detailed information on our policies and service processes, please refer to our Terms & Conditions. If you have any questions, feel free to contact us via the Contact Us page. We are committed to providing assistance and ensuring a smooth and enjoyable shopping experience.