HAND-PAINTED COLLECTION

Personalized Customization & FAQ

FAQ

Order Processing & Modifications

Q: How long does it take to process my order?
Orders are usually processed within 2–5 business days. For limited-edition or custom-made watches, processing may take 7–21 days, and we'll notify you if there's any delay.

Q: Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. If production hasn’t started, we’ll try to accommodate your request.

Shipping & Tracking

Q: What carriers do you use, and do you offer international shipping?
We offer worldwide shipping using trusted carriers such as DHL, FedEx, UPS, and other international courier services.

Q: How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can trace your package in real time via DHL, FedEx, or other international courier services.

Q: What are the shipping times?
Standard international shipping typically takes 7–21 business days depending on your region and chosen shipping method.

Refund & Return Policy

Q: What is your refund policy?
You may request a return within 14 days of delivery for non-customized items, provided they are unused and in original packaging. A $30 restocking fee applies. Customs duties, taxes, and fees are non-refundable.

Q: Are custom or bespoke watches returnable?
Custom-made items are non-refundable once production begins.

For full details, see our Refund Policy.

Privacy & Data Protection

Q: How do you handle personal data?
We only collect data necessary to process orders and improve service. Your information will not be sold or shared with third parties except for payment or fulfillment purposes. For more details, see our Privacy Policy.

Terms of Service

Q: What are the terms of using your site?
By placing an order, you agree to our Terms of Service, which cover topics such as pricing, custom watches, cancellations, and legal obligations.

Contact & Support

Q: How can I reach out for support?
For any questions or concerns, email us at support@rbmodlab.com. We strive to respond promptly and assist you effectively.

Or refer to our Contact Information page for more details.

Personalized Watch Dial Customization

Q: How can I design a watch dial with my own style?
At RBMODLAB, you can purchase existing modified designs such as hand-painted dials or other material dials crafted by our team. You may also contact us at info@rbmodlab.com to create a truly personalized dial that reflects your unique style.